At Cannabis Seed & Bud Store, your satisfaction is our priority. We want you to enjoy your cannabis products to the fullest, and we stand behind the quality of our offerings. If you are not completely satisfied with your purchase, we are here to assist you with our Refund and Returns Policy.
1. Eligibility for Returns
We accept returns for eligible products within [number of days] days of the date of delivery. To be eligible for a return, the product must meet the following criteria:
- The product is unopened and in its original packaging.
- The product is in its original, unaltered condition.
- The product has not been used, tampered with, or consumed.
- You have proof of purchase, such as an order confirmation or receipt.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team within the specified return period to notify us of your intention to return the product.
- Provide your order number and details of the product you wish to return.
- Our team will guide you through the return process and provide you with a return authorization and shipping instructions.
3. Shipping the Product Back
When returning a product, you are responsible for the shipping costs unless the return is due to a mistake on our part or a defective product. Please package the product securely to prevent damage during transit.
4. Inspection and Refund
Upon receiving the returned product, our team will inspect it to ensure that it meets our eligibility criteria. If the return is approved, we will process the refund to your original payment method, minus any applicable shipping charges, within [number of days] business days.
5. Exclusions
Please note that certain items are non-returnable and non-refundable. These may include:
- Products that have been opened, used, or tampered with.
- Edible products for safety and hygiene reasons.
- Products purchased from sources other than our website.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.
7. Contact Us
If you have any questions or need assistance with a return, please contact our customer support team. We are here to help and ensure that you have a positive shopping experience with Cannabis Seed & Bud Store.
We appreciate your trust in us as your cannabis provider, and we are committed to delivering high-quality products and exceptional customer service. Your satisfaction is our goal, and we will do our best to address your concerns and provide a smooth and hassle-free return process.